![]() There are undoubtedly better options available that prioritize guest safety and satisfaction.… Please think twice before choosing this hotel. The location itself may be convenient, but the lack of security and poor response overshadow any positive aspects. In light of this distressing experience, I can only award one star to this hotel. I hope my unfortunate experience serves as a wake-up call for the management and encourages them to prioritize the safety and well-being of their guests. Hilton needs to take immediate action to rectify this situation and ensure that guests' concerns are addressed promptly. It is clear that security measures and guest satisfaction are not a priority at this location. The theft of my laptop, coupled with the hotel's inadequate response and lack of communication, has left a lasting negative impression on me. I strongly urge potential guests to reconsider staying at the Home2 Suites by Hilton Philadelphia - Convention Center. To make matters worse, my attempts to reach out to him have been met with complete silence, leaving me feeling frustrated and unheard as a valued guest and HHonors Diamond member. However, it has now been two months since our correspondence, and I have received no update or compensation whatsoever. When I contacted the manager again, he told me to send him an email about my loss and I promptly provided him with all the requested details. The manager assured me that the hotel's insurance company would compensate for my loss within 20-30 days, but nothing happened for the next month. Immediately upon discovering the theft, I reported the incident to the hotel's security and local authorities. During my stay, my laptop was stolen from my room on the night of March 21st. As a dedicated HHonors Diamond member for a decade, I expected a higher level of service and security from Hilton, but sadly, this was not the case. I recently stayed at the Home2 Suites by Hilton Philadelphia - Convention Center, PA, and I must say that my experience was nothing short of disappointing.
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